Cloud communications market seen topping $91.36 billion by 2030

The Business Research Company says the global cloud communications market will rise from $61.59 billion in 2026 to $91.36 billion by 2030, driven by remote work, AI-powered automation and cloud-native enterprise adoption. North America led the market in 2025, while Asia-Pacific is projected to grow fastest through the forecast period.

Why it matters: - Cloud communications is becoming core infrastructure for remote, hybrid and distributed work. - The market’s projected jump to $91.36 billion by 2030 signals continued enterprise migration away from legacy phone systems and on-premise tools. - The shift also reflects rising demand for AI-enabled customer engagement, real-time messaging and programmable communications.

What happened: - The Business Research Company released its Cloud Communications Market Report 2026, covering market size, trends and global forecasts for 2026 to 2035. - The report puts the market at $61.59 billion in 2026, up from $55.92 billion in 2025. - The report forecasts the market will reach $91.36 billion by 2030. - The report says the market is growing at a 10.1% CAGR from 2025 to 2026 and is expected to expand at a 10.4% CAGR through 2030. - The report includes regional coverage for Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, the Middle East and Africa. - A free sample of the report is available. - The full cloud communications market report is also available.

The details: - Cloud communications refers to network-based communication services delivered through cloud infrastructure instead of traditional on-premise hardware. - The services include voice calls, messaging, video conferencing and collaboration tools. - The report says APIs are central to unified communications, contact center functions and programmable messaging across digital ecosystems. - The report links past growth to the move away from traditional PBX systems, enterprise migration from on-premise communications, broader broadband adoption, rising VoIP use and early uptake of collaboration tools. - The report says future growth will be driven by remote and hybrid work, AI-powered communication automation, cloud-native enterprise ecosystems and demand for real-time omnichannel engagement. - The report highlights expanding use of API-driven communication across applications as a key trend. - The report points to AI-powered conversational platforms, cloud-native unified communications as a service, programmable voice and messaging via APIs, and upgraded contact center as a service products as major developments in the forecast period. - North America held the largest market share in 2025. - Asia-Pacific is expected to post the fastest growth during the forecast period.

Between the lines: - The forecast suggests cloud communications is moving from a support function to a strategic layer for enterprise operations and customer service. - The emphasis on APIs and AI shows the market is shifting toward embedded communications, not just standalone calling or conferencing products. - Remote work remains a durable demand driver even as some labor patterns stabilize. - In August 2024, the Australian Bureau of Statistics said 36% of employed people typically worked from home, compared with 37% in August 2023.

What's next: - The report expects broader adoption of cloud-native UCaaS and modernized CCaaS platforms over the forecast period. - Demand should continue to build around hybrid work tools, AI automation and omnichannel customer engagement. - Market growth will likely stay strongest in Asia-Pacific as North America remains the largest regional market.

The bottom line: - Cloud communications is projected to keep expanding quickly as enterprises replace legacy systems with cloud-based, AI-ready communication platforms.